Complaints & Grievance Redressal

How we handle complaints

Send your complaint to Amarjit Kaur, Owner and Grievance Officer, at contact@nurmahalboutique.com or call +91 98157 60299. Include your order number if available, what happened and the resolution you are seeking.

We acknowledge consumer complaints within 48 hours of receipt and address them within one month. Use your complaint reference when following up. If you complain by phone or without a reference, ask us for a reference in our acknowledgement.

You may contact us using the same email or phone number for the status of your complaint. This process does not restrict your right to use statutory consumer remedies.

Email a complaint

Create a reference, then open your email application and send your complaint. Creating a reference does not send or submit anything.